Frequently Asked Questions

Pops Distro is a wholesale distributor serving retailers, convenience stores, specialty shops, entertainment venues and other businesses. Account or resale documentation may be requested when required for wholesale purchasing or tax-exempt status.

Any minimum order requirement displayed on the website or at checkout applies to your purchase. Product case packs and quantities vary, so please review each listing before ordering.

Yes. Prices on Pops Distro are intended for wholesale purchasing and are shown according to the pack or case quantity listed on each product page.

Most products are sold by the case, pack or specified wholesale quantity shown in the product title and description. If an individual unit option is available, it will appear as a selectable option on the listing.

Our typical fulfillment and shipping timeframe is 5–7 business days. High-volume periods, large orders, weather, carrier delays or product availability may affect timing. Tracking information is sent when your shipment is ready.

Shipping is calculated using the contents, size, weight and destination of your order, along with the available carrier service. Oversized, expedited, international or freight shipments may have additional charges.

Yes, local warehouse pickup may be available by appointment. Please contact us before arriving so our team can confirm that your order is ready and provide pickup instructions.

International availability depends on the destination and products ordered. The buyer is responsible for applicable duties, taxes, customs charges and import requirements unless otherwise stated. Refusing a shipment does not eliminate those charges.

We guarantee a minimum of 30 days of shelf life upon arrival unless a shorter date is clearly disclosed in the product listing. Many products arrive with substantially more time remaining.

Date formats differ by country. Many Chinese products display a manufacturing date rather than an expiration date, while other countries may use day/month/year. Product shelf-life information and English labels should be reviewed before assuming an item is expired.

Imported food and beverage products are prepared with applicable English labeling, including ingredient, nutrition, allergen and shelf-life information when required. Packaging artwork may still appear in its original language.

Manufacturers may update artwork, characters, promotional designs or packaging without notice. Assorted products may also vary by design, flavor, artwork and quantity based on availability. Items received may differ slightly from the product image while remaining the same listed product.

If an ordered item becomes unavailable, our team may contact you with an equal-value replacement option or issue a refund for the unavailable item.

Contact us promptly with your order number and clear photos of the shipping carton, packing materials, damaged products and quantity affected. Photos are required so we can review the shipment and arrange an eligible refund or replacement. Pops Distro photographs packed orders for shipment records.

Because food and beverages are perishable consumable goods, returns are reviewed according to the circumstances and our posted policies. Please contact us before sending anything back. Unauthorized returns may not be accepted.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution; Shop Pay refunds commonly take 3–10 business days to appear.

Heat-sensitive items can be affected by seasonal temperatures while in transit. Ice packs, insulated packaging and expedited shipping may be offered or recommended. Please review any heat advisory shown on the site before ordering, as carrier conditions are outside our control.

Yes. We regularly work with retailers on specialty imports, international snacks, beverages, candy and collectibles. Contact our team with the product, brand, desired quantity and target timeframe, and we will review available sourcing options.

Use our Contact page or email contact@popsdistro.com. Include your business name and order or PO number when applicable so we can assist you quickly.